Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to suggest a topic we haven't covered yet, we'd love to hear from you. This page explains the best ways to reach the team at Online Casinos Australia and what you can expect once you do.
How to Reach the Team
Email is the most reliable way to contact us. Every message is read by a real person, and we aim to respond within two working days. When you write in, a brief description of your enquiry upfront helps us get your message to the right person quickly.
Please contact us at: [email protected]
We don't send automated replies in place of a genuine response — you'll always hear back from a team member who has actually read what you sent.
What You Can Write to Us About
There's no wrong reason to get in touch. The most common enquiries we receive fall into these categories:
- Questions about our reviews — If something in one of our casino or pokies reviews is unclear, or you'd like more context on how we assessed a particular site, ask away.
- Corrections and accuracy concerns — Spotted a figure, offer term or detail that looks out of date? We take accuracy seriously and welcome readers flagging anything that deserves a second look. Bonus amounts, wagering requirements and payment terms change, and your input helps us keep the site current.
- Feedback and content suggestions — Have a topic you'd like us to cover — a specific casino, a payment method, or a question about playing online in Australia? We genuinely consider reader suggestions when planning new content.
- Partnership and editorial enquiries — If you represent a casino operator or a related business and would like to discuss how we work together, please introduce yourself and outline what you have in mind. Our editorial rankings are independent; commercial relationships do not determine position.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We'll point you towards appropriate Australian support services, including Gambling Help Online (1800 858 858), which is available 24 hours a day.
What Happens After You Send a Message
Once your email arrives, it's reviewed by a member of our editorial team. Our target window is two working days, though during busier periods it may take a little longer. We appreciate your patience and will always follow up — no message gets ignored.
If your enquiry relates to a specific casino or offer listed on the site, it helps to name it and describe the issue as clearly as you can. For bonus or payment questions in particular, including the relevant terms or a screenshot where possible means we can investigate more efficiently.
About Online Casinos Australia
Online Casinos Australia is an independent comparison and review site covering offshore casino options available to Australian players. Our team researches and verifies information across licensing, game libraries, bonuses, payment methods and mobile compatibility — all assessed from an Australian player's perspective, using AUD where operators support it.
Our reviews are editorially independent. We may earn a commission when readers follow links from our site to a casino and register an account, but that commercial arrangement does not influence how casinos are ranked or rated. You can read more about how we evaluate casinos and the criteria we apply on our casino comparison pages.
We cover the online pokies and casino landscape specifically for adults aged 18 and over who are based in Australia. All casinos listed on this site are offshore operators. It is your responsibility to confirm eligibility and to review the terms of any casino before registering.
A Note on Response Times and Accuracy
Our team is based around Australian time zones, so responses are typically sent during business hours AEST/AEDT. If you write outside those hours, we'll pick up your message the following working day.
We are committed to keeping every review, comparison and article on this site honest and up to date. Bonus offers, wagering conditions and payment options at online casinos change frequently — if you've found something that no longer matches what a casino is currently offering, please tell us. Reader feedback is one of the most useful tools we have for maintaining accuracy.
Thank you for visiting. We look forward to hearing from you.